Support
Small business help desk
Route quotes, orders, support, and follow-up without making customers explain the same issue twice.
A customer help routine with clear service hours, structured quote intake, private support categories, office-hour posts, staff review reminders, and follow-up after closure.
Touches
- Automation rule ×2
- Welcome greeting
- Form
- Ticket panel
What you set up
Choose the welcome, general-question, quote-log, office-hours, private support, and staff review channels. Bind customer and staff roles, the ticket category, service timezone, first office-hours date, and request-review schedule. Confirm which details must stay private before activation.
Pictures
