Refund and Cancellation Policy

This policy covers paid Qreate subscriptions bought through our payment provider, which acts as merchant of record and appears on your statement and invoice. It sits alongside the Terms of Use and the Privacy Policy and does not reduce any right you have under mandatory consumer law. Free plans and evaluation access are not covered, because nothing is charged for them. Contact: [email protected].

Every paid plan starts with a 3-day free trial. You are not charged during the trial. Cancel at any point before it ends and no payment is taken. We ask for a payment method when the trial starts so the subscription can continue without interruption if you keep it. The first charge happens on the day the trial ends, at the price shown when you signed up.

Cancel from your account settings at any time. Cancellation stops the next renewal; it is not a request for a refund of the period you are in. Your plan keeps working until the end of the period you have already paid for. After that the account returns to the free plan. Servers, configuration and history stay in place, subject to the limits of the free plan and to the retention rules in the Privacy Policy. Nothing is deleted because a subscription ended.

Outside the withdrawal period, Qreate subscriptions are generally not refunded for time already served, because the Service was available to you throughout it. We do refund, in full or in part, where: • You were charged after cancelling, or charged twice for the same period. • A fault on our side made the Service, or the part of it your plan is bought for, substantially unusable for a meaningful stretch of the paid period, and we could not fix it in reasonable time. • You were charged on an account you did not authorise. Tell us immediately and we will investigate and refund a confirmed unauthorised charge. • A renewal was charged and you tell us within 7 days that you did not intend to renew and have not meaningfully used the new period. We do not refund for a change of mind after the withdrawal period, for not using a plan you kept, for a Discord outage or a Discord policy change outside our control, or for an account suspended or terminated for breaking the Terms of Use.

Email [email protected] from the address on the account, or open a ticket in the Qreate Discord at https://discord.gg/qreate. Include the account email, the approximate charge date and what went wrong. We answer refund requests within 5 working days. That is a promise about our answer, not about when money moves: once we approve a refund, our payment provider carries it out as merchant of record, and larger amounts go through a review on their side before they are released. Refunds at our plan prices are well below the level where that review applies, so in practice this is a step you will not notice. An approved refund goes back to the original payment method, and our provider sends you a credit note for it. How long it then takes to appear is set by your bank or card issuer, usually 5 to 10 working days. If we refuse a refund we will say why, in writing. You can ask us to look again, and you keep every right you have under the consumer law of the country you live in, including any national dispute-resolution body and the European Commission's online dispute-resolution platform.

The price you see at checkout is the price you pay. In markets where consumer tax is included in displayed prices, the amount shown already contains it; in markets where tax is added at checkout, it is shown separately before you confirm. If we change the price of a plan you are on, we will tell you before it takes effect and you can cancel before the new price is charged. A price change never applies to a period you have already paid for. If you started on a launch or promotional price, that is the price you keep for as long as you keep the plan, and it is the price a refund is worked out from. We refund what was actually charged, never a list price nobody paid. Currency is set by the country of your billing address. We do not refund differences caused by exchange rates or by fees your own bank charges.

Please contact us before asking your bank to reverse a charge. A chargeback takes weeks and usually ends where a direct request would have ended in a few days. While a chargeback is open we may pause the account it relates to. If it is resolved in your favour we take no further action. If it is resolved in ours, the account returns to normal and the amount stays charged.

Email: [email protected] Support: https://discord.gg/qreate Operator establishment: Netherlands Qreate is not affiliated with or endorsed by Discord Inc.